Effective October 6, 2026

This policy applies to LumenLife products purchased directly from Body Wellness Club on or after the effective date above. Earlier purchases remain subject to the terms agreed to when the order was placed.

Products from other brands, including Finnmark, are subject to their applicable returns and warranty terms. Purchases made through another retailer are subject to that retailer’s return procedures, without limiting applicable warranty or consumer rights.

Returns & Refund Eligibility

Body Wellness Club does not offer voluntary returns or refunds for change of mind, personal preference, or a product that does not fit the intended space when the supplied dimensions were accurate.

Products delivered damaged, defective, incorrect or incomplete should be reported promptly so we can assess the issue and arrange an appropriate resolution.

Depending on the circumstances, that resolution may include:

• Repair or reinforcement of an affected component

• Replacement of a component or product

• A compatible replacement component

• An approved refund or another appropriate resolution

Damage or a defect does not automatically require return or refund of the entire product when the issue can reasonably be resolved through repair or replacement, subject to applicable consumer rights.

Delivery Inspection & Shipping Damage

Before signing the delivery receipt, inspect all accessible cartons, pallets and visible product surfaces. Check for crushed corners, punctures, broken packaging, moisture, missing cartons or other signs of mishandling.

Record visible damage or missing items specifically on the delivery receipt before signing, and take clear photographs. Do not sign a receipt stating that the shipment arrived in good condition if visible damage is present.

If the driver does not allow inspection, note this on the delivery receipt and notify Body Wellness Club promptly. If the shipment appears seriously damaged or unsafe to accept, contact us immediately for guidance.

Unpack and inspect the components as soon as reasonably possible after delivery. Report visible or concealed shipping damage promptly, preferably within 14 days of delivery.

Retain the cartons, protective materials and other packaging until we provide instructions. Avoid assembling or using damaged components until they have been assessed.

A delivery signature does not automatically disqualify a claim for concealed damage. Failure to document visible damage may make a carrier claim more difficult, but does not automatically eliminate applicable consumer rights.

Transportation and delivery damage are assessed separately from manufacturing warranty claims.

Manufacturing Defects & Warranty Claims

If you discover a suspected manufacturing defect, contact Body Wellness Club promptly.

Assembly, installation or reasonable use necessary to discover a defect does not automatically disqualify a claim. Original packaging is helpful for returns but is not an absolute condition for assessing a manufacturing defect or warranty claim.

The 14-day delivery-reporting guideline does not shorten the applicable warranty period or eliminate rights provided by law.

LumenLife sauna warranty coverage begins on delivery. Covered defects are assessed and resolved under the applicable warranty, which may provide for repair, reinforcement, replacement or another appropriate remedy.

For complete coverage periods, exclusions and claim procedures, see the LumenLife warranty section on our Warranty Policy page.

Standalone LumenLife red-light therapy products and other devices are covered by the warranty terms stated on their product page or accompanying documentation.

How to Request Assistance

Contact hello@bodywellnessclub.com and provide:

• Your name and contact information

• Your order number or proof of purchase

• A description of the issue and when it was discovered

• Clear photographs or video, where reasonably possible

• Photographs of the packaging and delivery receipt for shipping-damage claims

We may request additional information, remote troubleshooting, inspection or testing before determining the appropriate resolution.

Stop using any component that appears unsafe and contact us for instructions.

Return Authorization & Shipping

Do not return a product or component without prior written authorization from Body Wellness Club.

If a return is approved, we will provide the return address, packaging requirements and shipping instructions. Large products may require a scheduled freight pickup rather than a standard parcel return.

For an approved return resulting from confirmed manufacturing defects, shipping damage or an error by Body Wellness Club, we will arrange and cover the authorized standard return shipping.

If we agree to an exceptional return for another reason, any customer-paid shipping or handling charges will be disclosed and agreed to in writing before the return is arranged.

Please package authorized returns according to our instructions. If the original packaging is unavailable, contact us before arranging alternative packaging.

Replacement-part shipping under a warranty claim is governed by the applicable warranty. Under the LumenLife residential sauna warranty, standard outbound replacement-part shipping is covered during the first year within Canada and the contiguous United States.

Approved Refunds

We will confirm the approved refund amount and any required return arrangements in writing.

For a full refund arising from confirmed defects, delivery damage or our error, the refund includes the product price, applicable taxes and original standard delivery charges paid to Body Wellness Club.

Unless applicable law requires an earlier refund, approved refunds will be issued to the original payment method within 10 business days after any required return is received and assessed, or after written approval if no return is required.

Your bank or payment provider may require additional time to post the refund.

A repair, replacement or credit will not be substituted for a refund where applicable law requires a refund.

Damage Caused After Delivery

Damage caused by misuse, improper assembly, unsuitable installation, unauthorized modifications or failure to follow the supplied care instructions is generally not eligible for a refund under this policy.

These circumstances are assessed based on whether they caused or contributed to the reported problem. They do not automatically disqualify unrelated manufacturing defects or eliminate applicable consumer rights.

Reservation & Pre-Production Deposits

Where a product is expressly offered with a non-refundable reservation deposit, that condition must be disclosed before payment.

The deposit reserves inventory from a specified production batch and is credited toward the final purchase price.

If you voluntarily cancel the reservation or choose not to pay the remaining balance, the deposit is non-refundable, subject to applicable law and the written terms provided when you reserved the product.

If Body Wellness Club cancels the order or cannot supply the reserved product, the deposit will be refunded unless you agree to an alternative arrangement.

Reservation terms do not remove any cancellation or refund rights provided by applicable law.

Applicable Consumer Rights

This policy describes Body Wellness Club’s voluntary return procedures and does not exclude, restrict or replace rights or remedies that cannot legally be excluded.

Any reporting guideline, return condition, deposit term or refund procedure applies only to the extent permitted by applicable law.

Policy Updates

Body Wellness Club may update this policy for future purchases.

The terms applicable to your order are those agreed to when the order was placed. Later updates will not reduce previously agreed rights or coverage.

Contact Body Wellness Club

Email: hello@bodywellnessclub.com
Phone: 1-888-812-1121
Location: Kelowna, British Columbia, Canada